We have a CRM application that uses Twilio as it's telephony platform. It has click to dial capabilities and it can use a SIP address to call each PureCloud user instead of having it dial their PureCloud number. This would be preferable for many reasons.
So, two questions -
1. How do I find my SIP URI that is accessible to the outside world?
2. How do I allow an external request to this SIP URI to be accepted in our PureCloud environment? Do I need to create an additional external trunk for Twilio to be able to communicate with us?
Thanks for any insight into this question!
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Altaf Gosla
AmeriHome Mortgage Company, LLC
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