Hello,
Could you please explain to me a SIP/RTP mechanism step by step to have a better understanding for those basics situations :
- When an agent 1 wants to call an Agent 2 belonging to the same PureCloud Instance (internal call) ? in other words, the softphone of the Agent 1 will notify the Edge by sending SIP invite includinf the extension of the agent B ..... ?
- When agent 1 will reach the outside (external call)
- during the external calls, the RTP stream will be created between the Edge, softphone and SBC ?
Yours,
#ArchitectureandDesign#Handlers
#Integrations#SIP/VolP#Telephony------------------------------
Charaf Eddine Chemlal
Dimension Data France
------------------------------