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  • 1.  SIT-UNCALLABLE

    Posted 12-06-2023 12:22
      |   view attached
    No replies, thread closed.
     
    Good day everyone.
    I would like to ask for your kind help, currently my team and I are facing the part of SIT-UNCALLABLE codes, we work with progressive dialer in our exit campaigns, the operational part is exasperating to see 4450 records that were not contacted due to the SIT-UNCALLABLE code, so I ask for your help to know if there is an alternative solution or in your case a solution to this inconvenience.
    Thank you very much for your help.
    Best Regards.

    #Telephony

    ------------------------------
    Angel Marlut
    Royal Holiday Servicios Administrativos S.A. de C.V
    ------------------------------


  • 2.  RE: SIT-UNCALLABLE

    Posted 12-09-2023 13:36
    No replies, thread closed.

    Are you on BYOC Cloud or GCV?  If BYOC, you can look at the PCAP or SIP Info to see what the carrier replied with.  Most of the time when I see this, it is usually the format of the number, a bad number or the carrier rejecting the OLI.  Check the logs.  If GCV, try dialing the number manually using copy/paste into the dial pad.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: SIT-UNCALLABLE

    Posted 12-11-2023 12:17
    No replies, thread closed.
    Hello Roberto, good day, 
     
    Agradezco la respuesta, he revisado el pcap y en su caso veo 501 y 301, pero veo este comportamiento con el proveedor de servicios de Movistar, cuando se hace una llamada a través del marcador al número del socio y detecta un tono de sentado, lo tipifica como sit-uncallable. ¿Sabes, hay alguna manera de hacer una regla que nos ayude a intentarlo por segunda o tercera vez?
    Y si se trata de un BYOC
    Saludos


    ------------------------------
    Angel Marlut
    Royal Holiday Servicios Administrativos S.A. de C.V
    ------------------------------

    Original Message


  • 4.  RE: SIT-UNCALLABLE

    Posted 12-11-2023 18:22
    No replies, thread closed.

    You can set Attempt Controls in the Contact List area and that allows for multiple calls.  You then apply that to the campaign.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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