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  • 1.  Skill based routing for Outbound calls

    Posted 12-08-2021 07:40
    No replies, thread closed.
    Hi,

    Is it possible to do a skill based routing for Outbound calls in Genesys Cloud, if Yes, how this can be achieved.

    Thank You
    #Outbound

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    Praveen Kumar
    HCL Technologies Ltd.
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  • 2.  RE: Skill based routing for Outbound calls

    Posted 12-08-2021 12:51
    No replies, thread closed.
    Not presently, but Genesys is considering how to do this.  What we do is to call a data action that looks to see if the queue has a free agent with that skill and if not, skip dialing that contact.


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