Genesys Cloud - Main

Hello,

Has anyone experienced this recently? -- Under "People" we have the capability of adding skills and as of now, we have noticed that the keyword search function when searching for a skill to add has been removed and now requires for the full skill name. Has anything changed recent? Is there a way to add back search by keyword? Searching for queues to add still allows for search by keyword.

Thank you in advance. :)

#PlatformAdministration

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Judy Dela Serna
QBE Group Services Pty Ltd.
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Is this still an issue?  I just tried in Chrome and Edge and it searched on one letter:

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.comRobert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 03-17-2024 23:33
From: Judy Dela Serna
Subject: Skill Search Indexing not working?

Hello,

Has anyone experienced this recently? -- Under "People" we have the capability of adding skills and as of now, we have noticed that the keyword search function when searching for a skill to add has been removed and now requires for the full skill name. Has anything changed recent? Is there a way to add back search by keyword? Searching for queues to add still allows for search by keyword.

Thank you in advance. :)

#PlatformAdministration

------------------------------
Judy Dela Serna
QBE Group Services Pty Ltd.
------------------------------