Genesys Cloud - Main

Hi - Work with 400+ users and looking for a way to export in excel the ACD Skills assigned to each user.  This would help us with maintenance and providing recommendations for cross skilling to the business unit.
#Telephony

------------------------------
Christie Gage
Nationwide Mutual Insurance Company
------------------------------

My suggestion is to use the Genesys CLI to export users with GC users list and the use JQ to query for username and skills the use a JQ pipe to export to a CSV file.  This is a single line request to GC.

------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
------------------------------

Something like this in Powershell
In folder with gc.exe (Set-Location C:\SomeFolder)
(.\gc.exe users list -a --expand="skills" | ConvertFrom-Json) | Where-Object {$_.division.name -eq "YourDivisionName"} | Select-Object id, @{Name="division"; Expression={$_.division.name}}, email, @{Name="skills"; Expression={$_.skills.name}} | Export-Csv -Path .\division_users.csv -NoTypeInformation

CLI links to get you going:
https://developer.genesys.cloud/blog/2021-02-11-Introducing-the-CLI/  -install instructions or download link, you will need to setup OAuth in Genesys with permissions too.
https://github.com/MyPureCloud/quick-hits-cli -some handy expressions to get you started, above was just a slight variation on one posted here.

------------------------------
Anton Vroon
KiwiBank
------------------------------