Sorry, I just noticed that your question never received an answer.
Have you looked into using PureCloud Architect to route the emails based upon Schedules? That is part of the Inbound Email flow capability, to use an Action to look up the applicable Schedules and decide whether or not to route the emails into queue.
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George Ganahl CCXP, GCA
Principal Technology Consultant
Genesys
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Original Message:
Sent: 11-13-2018 12:01
From: Roisin Floyd
Subject: skills based routing for calls and emails
If you have 1 Queue created where by the same agents are to receive both calls and email .
Will skill based routing work if you only wants agents who are "ON Queue" to receive emails only at certain times during the business hrs .
#Routing(ACD/IVR)
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Roisin Floyd
Wren Data Ltd.
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