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  • 1.  Skip 'Done' button in interaction

    Posted 09-01-2017 11:58
    No replies, thread closed.

    How can we skip the 'Done' button after a inbound interaction is disconnected and Queue has no wrap-up?



  • 2.  RE: Skip 'Done' button in interaction

    Posted 09-04-2017 08:27
    No replies, thread closed.

    Good question and same needs... we achieve it ( a sort of) using mandatory time boxed as After call work type and 1 second as After Call Work Timeout. Hope this helps



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