Genesys Cloud - Main

I have a queue with skills A-B-C.  

First ring ABC, 30 sec

Second ring BC, 30 sec

Third ring B

On different times over the day the first ring isn't occupied. (users offline/break etc). How can I setup the queue that the first ring is skipped and he directly goes to second ring. Now customer is 30s unnecessary in the queue.

Hi Rogier,

Today we don't support to dynamically set up the rings based on availability. In the future we will add some capabilities to be able to check agent availability within a call flow. In order to fulfill your request we would actually have to able to check availability based on a skill which is not currently planned yet. We'll take this request into consideration, like to hear from other customers on this as well?

Thanks,

Jeroen