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  • 1.  Slot: Accept letters only

    Posted 2 days ago

    Hi All, 

    This is my first time using this feature, and I like how it captures the customer's input while also pulling the bot response from a Data Table into the slot prompt.

    However, I would like to validate what the bot collects:

    Name: letters only

    Additional information: letters and numbers

    Phone number: numbers only

    Does anyone know how to configure this in Architect?

    Thanks in advance.


    #ArchitectandDesign
    #ConversationalAI(Bots,VirtualAgent,etc.)
    #DigitalChannels

    ------------------------------
    Rechelle McConnell
    CHRISTIAN BROADCASTING NETWORK
    Outbound Dialer Systems Administrator
    ------------------------------


  • 2.  RE: Slot: Accept letters only

    Posted 2 days ago

    Rechele, 

    Yes and no.  You can do the numbers just fine for phone numbers with a simple Regex.  For the name and alphanumeric, you should consider Virtual Agent slots.  They are much better than trying to do REGEX to match slots.  As for getting slot option from a table, that is possible if you use a dynamic slot.  You will have to pay $.50 per interaction, but well worth it for customer experience.  Let me know if you need more instructions.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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