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Slowness issues when searching for contacts in a new interaction/transfer

  • 1.  Slowness issues when searching for contacts in a new interaction/transfer

    Posted 06-05-2025 19:04

    JavierVRT | 2024-05-24 08:25:58 UTC | #1

    Search contacts in Embedded Framework (New interaction/Transfer) takes 7,5 seconds, while MyPureCloud takes 1,5 seconds and Chrome Extension just takes 0,5 seconds.

    Is it a known issue or do it need any kind of configuration to optimize this search?

    tim.smith | 2024-05-24 13:59:02 UTC | #2

    Please open a case with Genesys Cloud Care to investigate performance concerns.

    system | 2024-06-23 13:59:45 UTC | #3

    This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 26444



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