Genesys Cloud - Main

Hello, 

We are looking to implement an Architect flow that sends an outbound SMS to customers and processes their response.  

Here is the desired flow:

• Send SMS to customer
• If the customer replies "Yes", automatically add that customer to a contact list
• Use that contact list as the source for an outbound campaign to call them

Within Architect, would this require the use of a Call Data Action to insert the contact into the list, or is there another approach?  

Thank you. 

Yes, you are on right path.  Send SMS with an inbound messaging flow.  Look for the Yes reply and run a data action to insert that number into your outbound campaign list.  Now, you may want some other lookups to apply other data to the contact list.  Let me know if you need some details.

Hello, 

We are looking to implement an Architect flow that sends an outbound SMS to customers and processes their response.  

Here is the desired flow:

• Send SMS to customer
• If the customer replies "Yes", automatically add that customer to a contact list
• Use that contact list as the source for an outbound campaign to call them

Within Architect, would this require the use of a Call Data Action to insert the contact into the list, or is there another approach?  

Thank you.