Basically, you need a data action to your SMS broker that allows for sending of the SMS. Then in your voice campaign, you need to have pre-call rule that picks up the contact information and calls that data action and in the same rule, marks the contact as uncallable. Also, set the number of max calls on the campaign so that it does not flood your SMS broker with tons of requests.
Doest that give more clarity?
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.comhttps://www.ttecDigital.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 09-06-2024 08:58
From: Lawrence Birlin
Subject: SMS Campaigns external Gateway (SMPP or REST API)
Thank you Robert,
I'm interested in a few more details on this as well.
Keith
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Lawrence Birlin
State of Texas-The University of Texas at Arlington
Original Message:
Sent: 09-05-2024 10:18
From: Robert Wakefield-Carl
Subject: SMS Campaigns external Gateway (SMPP or REST API)
Hopefully we will see BYO SMS able to consume any SMS gateway or provider. At this point that is only available for Twilio. What we did for a customers was to use voice campaigns and run a rule that sends the SMS out through an HTTPS service, and then made the contact uncallable and continued on with the campaign as an SMS campaign.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 09-05-2024 09:27
From: Stefano Cavallari
Subject: SMS Campaigns external Gateway (SMPP or REST API)
Hello,
Is it possible to create one or more campaigns that use external gateways to send SMS? We would have the possibility of using an SMSG of the SMPP protocol type or an SMSG that allows interaction with REST API HTTPS services to send SMS. Is it possible to use a campaign of this type of integration?
Best Regards,
Stefano
#Outbound
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Stefano Cavallari
Indra Italia spa
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