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  • 1.  SMS - Can you prevent customer replies and how to use the SMS Short Code Number

    Posted 10-26-2023 03:51
    No replies, thread closed.

    I  have a customer who wants to use an SMS campaign. I have built the flow and tested it and can send SMS messages to customers and the customer can respond to the message. If my customer did not want their customers to respond is there any way this can be configured. I am aware of an Opt Out option but this is purely to stop customers responding. Is it just a case of not enabling a skill and queue and therefore if the customer does reply the SMS essentially goes into a black hole ?.

    Also is there a way to show that the SMS CLI is from the customer ?. 


    #ArchitectureandDesign
    #DigitalChannels

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    richard craig
    British Telecommunications PLC
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  • 2.  RE: SMS - Can you prevent customer replies and how to use the SMS Short Code Number

    Posted 10-28-2023 18:38
    No replies, thread closed.

    I would just assign a messaging flow that sends a reply that the number is not monitored and cannot be replied to.



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: SMS - Can you prevent customer replies and how to use the SMS Short Code Number

    Posted 11-01-2023 10:14
    No replies, thread closed.

    And with regards to the CLI is it possible to provide the customers name on the SMS instead of or in addition to the number ?



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    richard craig
    British Telecommunications PLC
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    Original Message


  • 4.  RE: SMS - Can you prevent customer replies and how to use the SMS Short Code Number

    Posted 11-01-2023 11:57
    No replies, thread closed.

    This was in the roadmap of the webinar they had last week.

    Considering it's not in aha roadmap yet I'm guessing H1 2024 if we're lucky.



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    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
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    Original Message


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