This was in the roadmap of the webinar they had last week.
Considering it's not in aha roadmap yet I'm guessing H1 2024 if we're lucky.
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Jan Heinonen
Contact Center Specialist
GlobalConnect AB
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Original Message:
Sent: 11-01-2023 10:13
From: richard craig
Subject: SMS - Can you prevent customer replies and how to use the SMS Short Code Number
And with regards to the CLI is it possible to provide the customers name on the SMS instead of or in addition to the number ?
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richard craig
British Telecommunications PLC
Original Message:
Sent: 10-28-2023 18:38
From: Robert Wakefield-Carl
Subject: SMS - Can you prevent customer replies and how to use the SMS Short Code Number
I would just assign a messaging flow that sends a reply that the number is not monitored and cannot be replied to.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 10-26-2023 03:51
From: richard craig
Subject: SMS - Can you prevent customer replies and how to use the SMS Short Code Number
I have a customer who wants to use an SMS campaign. I have built the flow and tested it and can send SMS messages to customers and the customer can respond to the message. If my customer did not want their customers to respond is there any way this can be configured. I am aware of an Opt Out option but this is purely to stop customers responding. Is it just a case of not enabling a skill and queue and therefore if the customer does reply the SMS essentially goes into a black hole ?.
Also is there a way to show that the SMS CLI is from the customer ?.
#ArchitectureandDesign
#DigitalChannels
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richard craig
British Telecommunications PLC
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