Genesys Cloud - Main

Our SMS queues - which normally receive 100-150 interactions a day have not received any at all today.  Anyone else having issues getting their GC SMS messages to reach them?
#DigitalChannels
#Routing(ACD/IVR)

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Brenda Wynne
Alcon Vision LLC
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Hello Brenda,

Wanted to check with you if this is still an ongoing issue, and if you have had the chance to open up a case with Product Support?

Outside of the Community I've personally encountered another customer who had SMS issues but they experienced it earlier than you did. Right at the beginning of the new year, actually. And unfortunately it was not a Genesys issue but rather an issue with the downstream carrier seemingly blocking their SMS number. Apart from them, there's not much movement or alarms in this space.

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Nico Feliciano
Genesys - Employees
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Original Message:
Sent: 1/23/2023 9:54:00 AM
From: Nico Feliciano
Subject: RE: SMS Issues? -- Anyone Else?

Hello Brenda,

Wanted to check with you if this is still an ongoing issue, and if you have had the chance to open up a case with Product Support?

Outside of the Community I've personally encountered another customer who had SMS issues but they experienced it earlier than you did. Right at the beginning of the new year, actually. And unfortunately it was not a Genesys issue but rather an issue with the downstream carrier seemingly blocking their SMS number. Apart from them, there's not much movement or alarms in this space.

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Nico Feliciano
Genesys - Employees
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Hey Brenda, no worries! Its good that things are all good now 😁

Cheers!

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Nico Feliciano
Genesys - Employees
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Original Message:
Sent: 01-23-2023 10:18
From: Brenda Wynne
Subject: SMS Issues? -- Anyone Else?

It's super embarrassing – but it was a total user error (on my part!)

 

Original Message:
Sent: 1/23/2023 9:54:00 AM
From: Nico Feliciano
Subject: RE: SMS Issues? -- Anyone Else?

Hello Brenda,

Wanted to check with you if this is still an ongoing issue, and if you have had the chance to open up a case with Product Support?

Outside of the Community I've personally encountered another customer who had SMS issues but they experienced it earlier than you did. Right at the beginning of the new year, actually. And unfortunately it was not a Genesys issue but rather an issue with the downstream carrier seemingly blocking their SMS number. Apart from them, there's not much movement or alarms in this space.

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Nico Feliciano
Genesys - Employees
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