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  • 1.  SMS Opt out key words

    Posted 10-09-2024 11:01

    HI,

    Is there any way to monitor on how many times a customer sends in STOP when replying to an SMS message.

    Richard 


    #DigitalChannels

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    Richard Johnson
    Connect Managed Services (UK) Limited
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  • 2.  RE: SMS Opt out key words
    Best Answer

    GENESYS
    Posted 10-09-2024 12:01

    Hello Richard, 

    I cant think of anyway that this can be done and might be worth an idea. But I would need more details/context.

    1. Is it just one customer?
    2. Are they repeatedly sending STOP to 1 SMS message? 

    Cheers, 



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    Cameron Tomlin
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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