Hi All,
I would like to know if we can add more acceptable quick replies or alternative labels? I see that I can only put 1 alternative label. is there any way?
Scenario:
if the Digital Menu question/instruction is "please press 1 for Accounting".. but the customer replied with "Account", or 1 "Accounting" or "Check my account".
We want to accept:
1
Account
1Account
1 Account
Check my Account..
Thank you in advance.
#ConversationalAI(Bots,VirtualAgent,etc.)------------------------------
Rechelle McConnell
CHRISTIAN BROADCASTING NETWORK
Outbound Dialer Systems Administrator
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