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  • 1.  SMS Survey Invite - customisation of Survey.URL Link

    Posted 01-10-2024 10:11
    No replies, thread closed.

    Good day all,

    Something I've asked in the past, but wondering if any possibilities have evolved since I last asked this question.

    We send the Survey Invite by SMS after each call by using the agentless SMS via a data action in the Survey invite.

    We currently have the ability to send an SMS containing some pretext about the link + the Survey.URL, however the survey url is long and unsightly and causes some doubt as to its authenticity when customers receive the message.

    Is there anything that can be done to customise the hyperlink to something a bit more userfriendly?

    The current body of the text within the data action looks like this in architect....

    ( "Official Injury Claim - thank you for speaking with us today, please click the link provided to let us know how you found our service today - " + Survey.Url )

    Your help is greatly appreciated as always,

    Regards,

    Nicholas Squires


    #ArchitectureandDesign

    ------------------------------
    Nicholas Squires
    Motor Insurers' Bureau
    ------------------------------


  • 2.  RE: SMS Survey Invite - customisation of Survey.URL Link

    Posted 01-10-2024 10:44
    No replies, thread closed.

    Hi Nicholas,

    You can use some solution for a URL Shortener API to generate a small URL.

    This small URL can be sent for SMS...

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


  • 3.  RE: SMS Survey Invite - customisation of Survey.URL Link

    Posted 01-10-2024 11:24
    No replies, thread closed.

    Hi Breno,

    Thanks for your reply. However the URL that is generated seems to be a unique URL each time.

    Could your suggestion still work and are you able to provide any more information as how to go about setting this up?

    Thanks,

    Nicholas Squires



    ------------------------------
    Nicholas Squires
    Motor Insurers' Bureau
    ------------------------------

    Original Message


  • 4.  RE: SMS Survey Invite - customisation of Survey.URL Link
    Best Answer

    Posted 01-10-2024 15:10
    No replies, thread closed.

    Nicholas, URL Shortener API is a resource external - Your company can create one (https://dev.to/aws-builders/building-serverless-url-shortener-service-on-aws-1895) or buy this external service. In Genesys alone, you don't get it.

    Basically, you generate a link Survey Invite and in Architect Flow you use Data Actions to execute URL Shortener API - (send original link Survey Invite and you receive a small link (short link)) - I recommend that the short link have a domain your company, many URL shortening services allow you to use your own domain name to create custom short links. This can help you maintain your brand identity and make your links more memorable to your audience. You may need to purchase your own domain name and configure it to work with your chosen URL shortener...

    This short link you send for SMS (another variable): ( "Official Injury Claim - thank you for speaking with us today, please click the link provided to let us know how you found our service today - " + Flow.URLsurvey )

    Att,



    ------------------------------
    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
    ------------------------------

    Original Message


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