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  • 1.  SMS/WhatsApp Messaging Limits

    Posted 04-22-2024 15:46
    No replies, thread closed.

    Hi all, 

    We are looking at some sort of logic that limits the amount of times a user can message each day. We are a non-profit that offers prayer and/or free resources to our audience. As you can imagine, we have some users that try to monopolize our team's availability. Any features Genesys has that limit the number of SMS/WhatsApp each day/week/month? We have the logic on our phone lines, just wondering what exists in Genesys Cloud?


    P.S. - My bad if there is an existing thread on here that I missed! 


    #DigitalChannels

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    Rich Miller
    CHRISTIAN BROADCASTING NETWORK
    ------------------------------


  • 2.  RE: SMS/WhatsApp Messaging Limits
    Best Answer

    Posted 04-22-2024 20:17
    No replies, thread closed.

    Your Messaging Flows can be used to capture new messaging coming in by checking the WhatsApp/SMS number coming in and disconnecting or giving them a nice message like "God has heard your prayer and will answer in His own time."  You should be able to replicate the work you did on calls to this.  Be sure to set the threading timeout very low in the Call Center Settings.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: SMS/WhatsApp Messaging Limits

    Posted 05-01-2024 10:00
    No replies, thread closed.

    Much appreciated, Robert! We will further explore this in the Messaging flows to match the call settings. One follow-up question - if we set the threading timeout as very low, wouldn't it affect all interactions that way? Meaning, some legitimate interactions may time out quickly as well? 

    Thanks for your insight! 



    ------------------------------
    Rich Miller
    CHRISTIAN BROADCASTING NETWORK
    ------------------------------

    Original Message


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