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  • 1.  Social Accounts - Twitter

    Posted 11-01-2018 04:25
    No replies, thread closed.
    Hello Engineers,

    First, I would like to know if PureCloud can handle the direct/private message in twitter. For example, if I have an authorized twitter account in PureCloud, and some one in Twitter send me a direct message. Can this message be received as an interaction?


    Second, can the chat interaction regarding twitter be recorded/ saved in PureCloud?


    Best Regards,

    #Unsure/Other

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------


  • 2.  RE: Social Accounts - Twitter
    Best Answer

    Posted 11-01-2018 04:39
    No replies, thread closed.
    PureCloud supports direct Twitter messages which are originated from a Twitter enabled application. This is focused on business accounts rather than personal twitter accounts. Please see the following for an overview -
    ACD messages overview - PureCloud Resource Center

    You will need to create a Twitter enabled application as detailed at
    Create a Twitter app for PureCloud - PureCloud Resource Center
    and then PureCloud can receive messages from your business's Twitter account.

    You will require PureCloud 3 and accept the additional usage charges for messaging through an amendment. Information on the requirements and usage charges are at
    ACD messaging and SMS pricing - PureCloud Resource Center

    Cheers,
    Don

    ------------------------------
    Don Huovinen
    Genesys - Employees
    ------------------------------

    Original Message


  • 3.  RE: Social Accounts - Twitter

    Posted 11-04-2018 02:13
    No replies, thread closed.
    Dear Don,

    Thank you very much for these useful information and resources.

    Best Regards,

    ------------------------------
    Ali Aljohani
    Jathwa Technology Solutions
    ------------------------------

    Original Message


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