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  • 1.  softphone development plan

    Posted 01-02-2023 21:20
    No replies, thread closed.
    Hi!
    I have a question about softphone development plan.
    Is there a plan to develop a built-in softphone for sprinklers?
    Like a Zendesk and Salesforce.
    #Telephony

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    Park ChangHyun
    GS Neotek
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  • 2.  RE: softphone development plan

    Posted 01-03-2023 16:29
    No replies, thread closed.
    There are softphones for both of those:

    About Genesys Cloud for Zendesk - Genesys Cloud Resource Center (mypurecloud.com)

    About Genesys Cloud for Salesforce - Genesys Cloud Resource Center (mypurecloud.com)

    But I would suggest OneView for Salesforce:  Genesys AppFoundry - Avtex OneView (mypurecloud.com)

    All are based on the Embedded Framework which has the WebRTC phone and call controls as well as other functions:  About the Genesys Cloud embedded clients - Genesys Cloud Resource Center (mypurecloud.com)

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    Robert Wakefield-Carl
    TTEC Digital, LLC dba Avtex
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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