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SoftPhoneDataProvider.GetConfig : Config not found on server. Returning cached config.

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  • 1.  SoftPhoneDataProvider.GetConfig : Config not found on server. Returning cached config.

    Posted 08-27-2018 11:39
    No replies, thread closed.
    Hi,
    Please help me,
    In a customer when provisioning the purecloud softphone I can not make a calls, only appear the state: Contacting for 60 seconds and finish

    If, we delete 2 files in: C:\Users\Usuario\AppData\Roaming\Interactive Intelligence\PureCloud Softphone\resources that we think that this files are the provisioning
    Then: we Closed the softphone and deselected the phone of the UI
    After; opened the softphone again and select in the UI, we make a call.
    Nevertheless, now in the first call the customer do not listen to the agent.
    When hand off the fisrt call, and the agent make a second call, the call is correctly
    the error indicate:
    SoftPhoneDataProvider.GetConfig : Config not found on server. Returning cached config.
    i3provisionclient::dotnet::ProvisionClient::get_config :
    ErrorCode: error.i3provisionclient.notModified
    Description: The resource is not modified
    Hostname: MA-CALLCENTER4
    Function: HttpClient::on_send_complete
    File(Line): //media/main_systest/int/src/i3provisionclient/HttpClient.cpp#7(36

    ------------------------------
    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
    ------------------------------


  • 2.  RE: SoftPhoneDataProvider.GetConfig : Config not found on server. Returning cached config.

    Posted 09-02-2022 17:17
    No replies, thread closed.
    I'm hoping you got this figured out...

    ------------------------------
    George Ganahl GCP (Genesys Cloud), ICCE
    Principal PS Consultant
    Genesys
    ------------------------------

    Original Message


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