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  • 1.  Sometimes users are going from OnQueue to Busy, unprovoked. What is causing this?

    Posted 02-12-2024 15:58
    No replies, thread closed.

    Sometimes users are going from OnQueue to Busy, unprovoked.  What is causing this?  I realize Console/Network logs are critical but we seem to not be catching them.


    #Telephony

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    David Radcliff
    Verizon USA
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  • 2.  RE: Sometimes users are going from OnQueue to Busy, unprovoked. What is causing this?

    Posted 02-12-2024 17:25
    No replies, thread closed.

    Could a team leader or WFM person be moving them into busy from their end ? 



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    Lawrence Drayton
    Prvidr Pty Ltd
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  • 3.  RE: Sometimes users are going from OnQueue to Busy, unprovoked. What is causing this?

    Posted 02-12-2024 17:31
    No replies, thread closed.
    Customer is emphatically saying "no".


    Thank you!


    David Radcliff

    Principal Engineer - Lifecycle A&E

    Technical Assistance Center | Verizon Enterprise Solutions

    TAC/ISD Hotline: 800-473-0466 | Mobile: 469-273-0361

    400 International Parkway, Richardson, TX 75081 USA

     

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    Original Message


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