ibrahimsincap | 2024-02-29 16:02:37 UTC | #1
Hi,
This is a weird problem. I use a logic where I set language to English if the caller is me, because our client is from France and I don't know French. I used this logic for three separate IVRs, that we connect from three separate phone numbers on Genesys Cloud.
There is a 4th IVR I'm working on. I'm using the same logic; if I'm calling, call goes to "Set Language" task and sets the language to English.
When I first called it after the end of development, call directly disconnected. Default language was English. Before trying again, I set it to French and put dummy prompts in the flow to track my progress. I called again, it read the prompt that is in the beginning of the "Set Language" task, then checks the caller's number, if it's me it goes to Set Language - en-us block. I put another prompt right after this block and IVR said "Sorry, an error occured".
So if I understood correctly, there is something wrong when setting language to English. But I don't know why.
Any help would be appreciated.
PS: Both en-us and fr-fr languages has been added to Supported Languages in the related flow.
Regards.
ibrahimsincap | 2024-03-04 21:00:29 UTC | #2
Scott DeMichele from Customer Care helped us. The reason was some invalid characters, after deleting them from the prompts, flow worked fine.
Best regards to Scott.
system | 2024-04-04 21:00:53 UTC | #3
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