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  • 1.  Sort by on Outbound Campaign

    Posted 01-31-2017 11:45
    No replies, thread closed.

    Hi all,

     

    How the sorting on Outbound Campaign works?

    Scenario :

     

    - I have a list with 2 leads ordered by one column(date).

    First lead : 31/01/2017

    Second Lead : 01/02/2017

    - My sorting is by this column and I'd like to call leads with more recent date(Second Lead)

    - In the meanwhile I put the third lead with date : 01/02/2017

     

    Does the system call first the third lead(sorting in realtime) or call before the first lead and then the third.

    Do I need to restart a campign in order to re-sort leads or is in realtime?

     

    I hope is clear!

     

    Thanks

    Stefano



  • 2.  RE: Sort by on Outbound Campaign

    Posted 02-01-2017 18:09
    No replies, thread closed.

    Just in case someone comes across this post needing an answer to @Stefano Pucci's question, it is discussed in another post here - https://community.mypurecloud.com/s/question/0D54400004b2AHZCA2/outbound-call-rule-sets?t=1485964536292

     

    Thanks!



  • 3.  RE: Sort by on Outbound Campaign

    Posted 02-10-2017 14:49
    No replies, thread closed.

    Hi,

    one question :

     

    Does the dialer re-sort leads after a recycling?

    Please let me know

    Thanks

    Stefano



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