Workforce Engagement Management

Hello

I'm trying to sort by start time but don't appear to have the option to do this on primary sort...is this now not possible!?

#Scheduling

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Chandni Kara
MI & Planning Specialist
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Hello

I'm trying to sort by start time but don't appear to have the option to do this on primary sort...is this now not possible!?

Hello, If your Secondary Sort (for example Earliest Stat Time) is configured for a field you would like to change to your Primary Sort (for example say your Primary Sort is set to Agent Name), simply modify your Secondary Sort configuration to a different field (for example Daily Paid), then modify your Primary Sort to Earliest Start Time.

The principal is you cannot have both Primary and Secondary Sort use the same field at the same time.

Thanks.

Hello

I'm trying to sort by start time but don't appear to have the option to do this on primary sort...is this now not possible!?

Is there any way, that the Secondary Sort can remain blank unless specifically selected?

It's actually annoying that you have to select the Secondary Sort, change it to something OTHER than "Earliest Shift Start", then once that is done, go back into Primary Sort, and then select "Earliest Shift Start".

It's extra actions that are not user friendly at all.

Hello, If your Secondary Sort (for example Earliest Stat Time) is configured for a field you would like to change to your Primary Sort (for example say your Primary Sort is set to Agent Name), simply modify your Secondary Sort configuration to a different field (for example Daily Paid), then modify your Primary Sort to Earliest Start Time.

The principal is you cannot have both Primary and Secondary Sort use the same field at the same time.

Thanks.

Hello

I'm trying to sort by start time but don't appear to have the option to do this on primary sort...is this now not possible!?

Hi @Eric Hagaman,

Any response?

Earliest Shift Start Time should be a default sort functions, as it is pretty much what every call centre uses.

When looking at a Week view, I automatically change to "Agent Name", which can be done just by clicking on the column header.

Is there any way to create a quick link, either a Button "Earliest Shift Start", or allowing us to just click on the time bar, and it updates the sort automatically?

Many Thanks

Is there any way, that the Secondary Sort can remain blank unless specifically selected?

It's actually annoying that you have to select the Secondary Sort, change it to something OTHER than "Earliest Shift Start", then once that is done, go back into Primary Sort, and then select "Earliest Shift Start".

It's extra actions that are not user friendly at all.

Hello, If your Secondary Sort (for example Earliest Stat Time) is configured for a field you would like to change to your Primary Sort (for example say your Primary Sort is set to Agent Name), simply modify your Secondary Sort configuration to a different field (for example Daily Paid), then modify your Primary Sort to Earliest Start Time.

The principal is you cannot have both Primary and Secondary Sort use the same field at the same time.

Thanks.

Hello

I'm trying to sort by start time but don't appear to have the option to do this on primary sort...is this now not possible!?