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  • 1.  SoundPoint IP 6000 Provisioning

    Posted 08-07-2019 17:41
    No replies, thread closed.
    Hi All.

    Has anyone had success getting this polycom phone registered in PureCloud?  I have been trying to get one registered for quite awhile now with no success at all.  I have opened two cases with Genesys and  everything they have had me try has been unsuccessful.   I would welcome all advice in getting this phone registered!
    #Telephony

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    Tom Ventress
    Main Street Inc
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  • 2.  RE: SoundPoint IP 6000 Provisioning

    Posted 08-07-2019 17:49
    No replies, thread closed.
    What is your PureCloud model? Local edges, or BYOC, or PureCloud Voice? (Which one)

    What protocol are you using on your Phone Trunk?

    Are you using HTTP or HTTPS for provisioning? (which one)

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    George Ganahl CCXP, GCP
    Principal Technology Consultant
    Genesys
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  • 3.  RE: SoundPoint IP 6000 Provisioning

    Posted 08-07-2019 18:27
    No replies, thread closed.
    My apologies George.

    We are using PureCloud Voice.
    We use TLS on our Trunk and HTTP for provisioning.

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    Tom Ventress
    Main Street Inc
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    Original Message


  • 4.  RE: SoundPoint IP 6000 Provisioning

    Posted 08-07-2019 19:02
    No replies, thread closed.
    I would also check that it is not a Lync enabled phone. If it is, you have to set it to Generic, or it will reach out to the Lync provision server.

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    Angelia Harper
    Avtex
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