Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Spanish Translation

    Posted 07-08-2024 19:35
    No replies, thread closed.

    As far as we know, there is no way to translate Spanish calls into English after the call.  This is a significant gap right now with no current Spanish speaking leadership to assess quality (not doing Spanish QA).  Are we missing something?  If not, do we know if this is on the roadmap?

      Thanks!


    #QualityManagement

    ------------------------------
    Mike Nahass
    ------------------------------


  • 2.  RE: Spanish Translation

    Posted 07-09-2024 01:19
    No replies, thread closed.

    There is a beta with the new Copilot stuff that allows translation of the transcript at a click of an icon.  It would allow a supervisor to translate the Spanish to English and vice versus.  



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Spanish Translation
    Best Answer

    Posted 07-09-2024 08:59
    No replies, thread closed.

    Hello Michael,

    The Idea for Translation for Transcript is currently showing as in development and the Genesys Cloud Roadmap shows a feature due date of 7th October 2024.

    If you vote for the idea, you can get notifications as it moves through the lifecycle.



    ------------------------------
    Samuel Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



Related Content