Hello Theresa,
I believe you can do this by setting your date range to the prior month -> select the desired queue -> export the data day by day (or use the Queues interaction detail view for raw interaction data) -> then in excel filter the data to show only the 6-7 PM intervals.
At this point Genesys Cloud doesn't have a time of day filter that would allow you to see specific hours across multiple days in a single report.
Hope this helps.
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Cameron
Online Community Manager/Moderator
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Original Message:
Sent: 05-06-2026 08:53
From: Theresa Voisine
Subject: Specific time frame
Hello!
Thank you for any help in advance!
I need to pull a report for calls, for the prior month, for a specific queue, for a specific timeframe i.e. 6 to 7PM. In looking at the filtering in the analytics I am not finding a way to do this.
Again, appreciate any help!
Theresa
#Reporting/Analytics
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Theresa Voisine
VP Network and Systems Administration
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