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Specify skills when transferring to the queue

  • 1.  Specify skills when transferring to the queue

    Posted 03-24-2025 02:53

    post /api/v2/conversations/calls/{conversationId}/participants/{participantId}/consult/

    We use this method to implement the transfer to the queue.

    According to the description in the API Explorer description, It seems that skills cannot be specified.
    We would like to have the skill proficiency evaluated in the destination queue.

    Has anyone implemented this feature?

    It seems that the Create Calls method(not the transfer method) can specify skills.
    /api/v2/conversations/calls

    Regards,


    #PlatformAPI

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    Yusuke Higashino
    Engineer
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