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  • 1.  Speech and Text Analytics - Action Tab

    Posted 07-13-2022 10:11
    No replies, thread closed.
    Hi all,

    Does anyone know what this Actions tab does within the Speech and Text Analytics container? I've looked around for documentation and can't wrap my head around what this section is for.


    Thanks!

    Peter

    Thanks,
    Peter
    #QualityManagement

    ------------------------------
    Peter Stoltenberg
    Avtex Solutions, LLC
    ------------------------------


  • 2.  RE: Speech and Text Analytics - Action Tab

    Posted 07-14-2022 09:05
    No replies, thread closed.
    The only action supported at the moment is creation of Out of the Box Topics:
    See "Create-out-of0the-box topics" here:
    https://help.mypurecloud.com/articles/speech-and-text-analytics/

    Thanks,

    ------------------------------
    Rakesh Tailor
    Senior Director, Product Management - Workforce Engagement
    Genesys Cloud
    ------------------------------

    Original Message


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