Genesys Cloud - Main

 View Only

Sign Up

  Thread closed by the administrator, not accepting new replies.

  • 1.  Speech and Text Analytics Reporting - Topic Trends Agent View

    Posted 07-14-2022 19:25
    No replies, thread closed.
    Hello,

    I am looking at Best practices - What is the best way to generate business value from speech and text analytics? - Genesys Cloud Resource Center and it states there should be a Topics tab in the Agents View. I don't see this view in my Genesys cloud environment. Does anyone else see this in their environment?

    I would expect it to show up some along here, but am not sure.


    #QualityManagement

    ------------------------------
    Peter Stoltenberg
    Avtex Solutions, LLC
    ------------------------------


  • 2.  RE: Speech and Text Analytics Reporting - Topic Trends Agent View

    Posted 08-12-2022 13:03
    No replies, thread closed.
    Hello! 
    We also do not have access to this. But think it would be very helpful to our organization. Does anyone know how to get access to this or where to find it?

    ------------------------------
    Addison Hild
    Athene
    ------------------------------

    Original Message


  • 3.  RE: Speech and Text Analytics Reporting - Topic Trends Agent View

    This message was posted by a user wishing to remain anonymous
    Posted 08-15-2022 10:33
    No replies, thread closed.
    This post was removed


  • 4.  RE: Speech and Text Analytics Reporting - Topic Trends Agent View

    Posted 01-13-2023 11:02
    No replies, thread closed.
    Hi William,

    Can you share this information with me as well?

    ------------------------------
    Conor Twomey
    American Family Insurance
    ------------------------------

    Original Message


  • 5.  RE: Speech and Text Analytics Reporting - Topic Trends Agent View

    Posted 01-14-2023 06:43
    No replies, thread closed.
    same here william,

    could you please share this information with us as well ? 
    thanks in advance

    ------------------------------
    Vincent Heijmans
    BMW Group Munich
    ------------------------------

    Original Message


  • 6.  RE: Speech and Text Analytics Reporting - Topic Trends Agent View

    Posted 01-16-2023 05:03
    No replies, thread closed.
    Hi everyone

    The Topics tabs that are mentioned in the original post are actually currently in Beta

    The good news is that these are due to be released next month, so you'll start getting access to them as soon as they go GA.

    Please let me know if you'd like a brief chat about these prior to their release

    Thanks

    ------------------------------
    Andrew Boland
    Genesys - Employees
    ------------------------------

    Original Message


Related Content