Daisy | 2024-09-11 10:41:26 UTC | #1
Is there a difference between a speech recognition engine used in the IVR menu that has speech rec as opposed to voice bot that would have the same functionality, or they use the same engine? Would using a voice bot with utterances make for a better recognition results as opposed to menu in the IVR?
Thank you
system | 2024-10-12 10:42:09 UTC | #2
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