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  • 1.  Speech Recognition in a Task or Common Module?

    Posted 02-09-2022 17:57
    No replies, thread closed.
    I know that in Menus, it's possible for the system to choose a Menu option based off the customer's input from speech recognition (say "Agent" to speak to a representative), but is this also possible in Tasks and Common Modules? I'm trying to find out how I would have a caller speak their account number and then we would perform a Call Data Action to something like Salesforce to gather info about their account.
    #ArchitectureandDesign

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    Daniel Ronzoni
    Prog Leasing LLC
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  • 2.  RE: Speech Recognition in a Task or Common Module?

    Posted 02-09-2022 18:13
    No replies, thread closed.
    Use a bot
    https://help.mypurecloud.com/articles/about-bots/

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    Melissa Bailey
    Genesys - Employees
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    Original Message


  • 3.  RE: Speech Recognition in a Task or Common Module?

    Posted 02-09-2022 18:19
    No replies, thread closed.
    Ahh ok. I'll start looking into bots. Thanks!

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    Daniel Ronzoni
    Prog Leasing LLC
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    Original Message


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