Genesys Cloud - Main

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Speech recognition - plug-ins?

  Thread closed by the administrator, not accepting new replies.

  • 1.  Speech recognition - plug-ins?

    Posted 08-27-2021 05:10
    No replies, thread closed.
    Hello team! 

    I am interested in the Speech recognition feature. But unfortunately, Genesys does not recognize our region languages (Slovakian, Czech, and Hungarian).
    I was wondering if there is any chance to integrate eg. Google as a Plugin, which supports those languages? 
    Do you have some experience with this topic? Is that even possible? 

    Thanks a lot, guys :) 

    Sandra
    #Ask Me Anything (AMA)
    #Integrations

    ------------------------------
    Sandra Kakasova
    IKEA Ceska Republika, s.r.o.
    ------------------------------


Related Content