AndyJackson | 2022-06-29 13:28:47 UTC | #1
I have a strange one, the business want to offer the ability for a caller to say the name of an agent and if they are idle then we send through, all easy using company directory.
What I want to do is collect the name, and set that to a preferred agent in a queue as a variable so it retains ACD function
Assuming a data table that has name, email and Guid ID.
Has anybody done this before? and can point me in the right direction
Andy
system | 2022-07-30 13:29:49 UTC | #2
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 15339