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  • 1.  Speech to Text Analytics

    Posted 04-21-2026 13:37

    Hi,

    I was wondering if there's any computer-based, recorded trainings in how best to leverage the STA tools in Genesys.  I've been using notes to work on configuring/calibrating my instance, but think it would be helpful if there was some type of engagement to help users feel more confident in how to tune their speech to text analytics settings.

    Thanks!


    #Training

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    Don Giannini
    Performance Support Manager
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  • 2.  RE: Speech to Text Analytics

    Posted 04-22-2026 11:08

    Hi Don

    In the orchestrator page there is the topic about this.

    https://orchestrators.genesys.com/resources/capability-accelerator/speech-text-analytics?product=genesys-cloud-cx



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    Kaio Oliveira
    GCP - GCQM - GCS - GCA - GCD - GCO - GPE & GPR - GCWM

    PS.: I apologize if there are any mistakes in my English; my primary language is Portuguese-Br.
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  • 3.  RE: Speech to Text Analytics

    Posted 04-22-2026 14:23

    Awesome! I look forward to checking this page out. 🥳

    Thank you for the link!



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    Don Giannini
    Performance Support Manager
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    Original Message


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