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Speechandtext analytics API changes: Missing duration info that was previously present

  • 1.  Speechandtext analytics API changes: Missing duration info that was previously present

    Posted 06-05-2025 18:20

    HichemAgrebi | 2021-08-20 07:20:36 UTC | #1

    We used to get some interesting metrics returned by the speechandtext analytics API, the additional information about participant metrics and duration results and this information seems to have vanished and removed from the API result. Any reason for that? Can we expect to get this info from another API or are you planning to put it back? Thanks

    Here's the previous results Request GET/api/v2/speechandtextanalytics/conversations/6b8fd7ab-b243-44e1-93a1-1aed0a43e7ea

    Result { "conversation": { "id": "6b8fd7ab-b243-44e1-93a1-1aed0a43e7ea", "selfUri": "/api/v2/conversations/6b8fd7ab-b243-44e1-93a1-1aed0a43e7ea" }, "sentimentScore": 0.6276038651585365, "sentimentTrend": 0.35814893509951223, "participantMetrics": { "agentDurationPercentage": 9.34, * "customerDurationPercentage": 28.11,* * "silenceDurationPercentage": 0.96,* * "ivrDurationPercentage": 1.69,* * "acdDurationPercentage": 8.69,* * "overtalkDurationPercentage": 44.26,* * "otherDurationPercentage": 6.95,* * "overtalkCount": 27* } }

    here's the results today using the same API and all the duration data removed :( { "conversation": { "id": "6b8fd7ab-b243-44e1-93a1-1aed0a43e7ea", "selfUri": "/api/v2/conversations/6b8fd7ab-b243-44e1-93a1-1aed0a43e7ea" }, "sentimentScore": 0.6276038651585365, "sentimentTrend": 0.35814893509951223 }

    anon11147534 | 2021-08-25 07:54:40 UTC | #2

    Hi,

    That doesn't seem right. Please report this missing data issue to Care.

    HichemAgrebi | 2021-08-25 11:11:44 UTC | #3

    Thanks, this seems like a temporary glitch as it's working now fine and returning the participants metrics again.

    system | 2021-09-25 11:12:14 UTC | #4

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 11791



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