Genesys Cloud - Developer Community!

Hi,

Is it possible to have a detailed list about the SSML Tags that are accepted and effective, in case of "Genesys Enhanced TTS" is selected?

Verified that some of these are accepted, but effectively not working.

After configuring this, on a Voice Bot, on a "Conversation" block and selecting the "Communication Sequence Builder", it was found that these are accepted, and no error is displayed, but in fact not changing what was expected to be modified.

Please find hereafter some few examples:

ToCommunicationSsml("<prosody volume=\"loud\">The message playback volume is now loud</prosody>")

ToCommunicationSsml("<prosody volume=\"-6dB\">The message playback volume is now lower than before</prosody>")

ToCommunicationSsml("<emphasis level=\"strong\">This is highly important</emphasis>")

Also read, that these SSML Tags are not fully compliant if used associated to any of the available TTS engines in the market.

Could you please help me on this particular request and need?

We have some customers asking to have the possibility of customizing the TTS by means of the SSML Tags.

Thanks in advance for your attention.

Jorge Negri

Hi @Jorge Marcelo Negri,

In this article about Enhanced TTS, you can find information about the supported tags at the bottom.

https://help.mypurecloud.com/articles/migrate-to-enhanced-tts-offering-from-amazon-polly/ 

cheers.

Rafa.

Hi,

Is it possible to have a detailed list about the SSML Tags that are accepted and effective, in case of "Genesys Enhanced TTS" is selected?

Verified that some of these are accepted, but effectively not working.

After configuring this, on a Voice Bot, on a "Conversation" block and selecting the "Communication Sequence Builder", it was found that these are accepted, and no error is displayed, but in fact not changing what was expected to be modified.

Please find hereafter some few examples:

ToCommunicationSsml("<prosody volume=\"loud\">The message playback volume is now loud</prosody>")

ToCommunicationSsml("<prosody volume=\"-6dB\">The message playback volume is now lower than before</prosody>")

ToCommunicationSsml("<emphasis level=\"strong\">This is highly important</emphasis>")

Also read, that these SSML Tags are not fully compliant if used associated to any of the available TTS engines in the market.

Could you please help me on this particular request and need?

We have some customers asking to have the possibility of customizing the TTS by means of the SSML Tags.

Thanks in advance for your attention.

Jorge Negri