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SSO Error: "Unable to resolve request into a Service Provider" during Salesforce–Genesys Cloud Embeddable Framework SSO setup

  • 1.  SSO Error: "Unable to resolve request into a Service Provider" during Salesforce–Genesys Cloud Embeddable Framework SSO setup

    Posted 08-28-2025 03:17


    We are configuring Single Sign-On (SSO) between Genesys Cloud Embeddable framework (Service Provider) and Salesforce (Identity Provider). While testing the login flow, we are encountering the following error:
    SamlError?idpError=1605
    GET https://login.aps1.pure.cloud/session 401 (Unauthorized)
    PUT https://login.aps1.pure.cloud/request/O-q3-lS-******_XK_********* 401 (Unauthorized)



    Are there special configuration steps for using Salesforce as IdP with the Genesys Cloud Embeddable Framework?
    Can anyone share the same?

    Thanks in advance


    #EmbeddableFramework

    ------------------------------
    Shubham Bhosale
    ------------------------------


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