Hello Tapas,
In response to the new behavior you are seeing. This is generally due to a configuration issue either on the identity provider side or in Genesys cloud the redirect is not working correctly. If you have double checked both IDP and Genesys to make sure the redirect is correct. Then you will need to work with customer care and provide them verbose console logging as well as network har logging.
If you need guidance opening a case with care please look at the following:
How to open a ticket with customer care:
If you need direction to creating a ticket with customer care.
Login in to "My Support Portal":
Core and Satellite AWS regions:
https://genesys.my.site.com/customercare/GenesysCommunityLogin
FedRamp:
https://genesys-gov.my.site.com/customercare/GenesysCommunityLogin
Please note that you must be a designated contact for the org to contact GC Customer Care.
https://help.mypurecloud.com/articles/contact-genesys-cloud-care/
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Cameron Tomlin
Genesys - Employees
Online Community Manager/Moderator
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Original Message:
Sent: 04-10-2024 01:32
From: Tapas Rana
Subject: SSO integeration
Hi Robert
Its working now after setting up custom setting from Azure side .
But we are seeing one unexpected behavior.
we are using incognito mode , and logging to Pega crm where we are logging in the agent .
when we try fro SSO login it is not redirecting to idp url so entering sso credentials.
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Tapas Rana
Pegasystems Inc
Original Message:
Sent: 04-09-2024 23:12
From: Robert Wakefield-Carl
Subject: SSO integeration
Tapas, are you in the East region? I thought you were setup in the West, so the login.mypurecloud.com should be login.usw2.pure.cloud. Confirm your region and check the URLs. Also, change the reply URL to https://apps.usw2.pure.cloud instead of login.
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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 04-03-2024 03:04
From: Tapas Rana
Subject: SSO integeration
We are facing issue logging to Genesys cloud with SSO . We need help to get the issue fixed.
- If I directly launch the user access URL, I get logged in directly to the Genesys cloud page but if I logout and re-login I am not able to login it says below error.
- We tried doing test connectivity after doing the configuration in Azure AD . We get the below result .
- Below is the configuration which we have made on Genesys side as per details provided in Genesys document .
- Below are the URI provided by Azure AD team .
login :- https://login.microsoftonline.com/45d30f04-98fd-4d38-bdc0-9d81422180f4/saml2
user access:- https://launcher.myapps.microsoft.com/api/signin/117ae73a-1483-45bf-87e6-5276d0f51948?tenantId=45d30f04-98fd-4d38-bdc0-9d81422180f4
logout:- https://login.microsoftonline.com/45d30f04-98fd-4d38-bdc0-9d81422180f4/saml2
Intra identifier :- https://sts.windows.net/45d30f04-98fd-4d38-bdc0-9d81422180f4/
app federation:- https://login.microsoftonline.com/45d30f04-98fd-4d38-bdc0-9d81422180f4/federationmetadata/2007-06/federationmetadata.xml?appid=117ae73a-1483-45bf-87e6-5276d0f51948
entity id:- https://login.mypurecloud.com/saml
Reply URL : https://login.mypurecloud.com/saml.
#Integrations
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Tapas Rana
Pegasystems Inc
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