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  • 1.  SSO integeration

    Posted 04-03-2024 03:04
    No replies, thread closed.

    We are facing issue logging to Genesys cloud with SSO . We need help to get the issue fixed.

    • If I directly launch the user access URL, I get logged in directly to the Genesys cloud page but if I logout and re-login I am not able to login it says below error.

    • We tried doing test connectivity after doing the configuration in Azure AD . We get the below result .

    • Below is the configuration which we have made on Genesys side as per details provided in Genesys document .

    • Below are the URI provided by Azure AD team .

    login :- https://login.microsoftonline.com/45d30f04-98fd-4d38-bdc0-9d81422180f4/saml2

    user access:- https://launcher.myapps.microsoft.com/api/signin/117ae73a-1483-45bf-87e6-5276d0f51948?tenantId=45d30f04-98fd-4d38-bdc0-9d81422180f4

    logout:- https://login.microsoftonline.com/45d30f04-98fd-4d38-bdc0-9d81422180f4/saml2

    Intra identifier :- https://sts.windows.net/45d30f04-98fd-4d38-bdc0-9d81422180f4/

    app federation:- https://login.microsoftonline.com/45d30f04-98fd-4d38-bdc0-9d81422180f4/federationmetadata/2007-06/federationmetadata.xml?appid=117ae73a-1483-45bf-87e6-5276d0f51948

    entity id:- https://login.mypurecloud.com/saml

    Reply URL : https://login.mypurecloud.com/saml.


    #Integrations

    ------------------------------
    Tapas Rana
    Pegasystems Inc
    ------------------------------


  • 2.  RE: SSO integeration

    Posted 04-09-2024 23:12
    No replies, thread closed.

    Tapas, are you in the East region?  I thought you were setup in the West, so the login.mypurecloud.com should be login.usw2.pure.cloud.   Confirm your region and check the URLs.  Also, change the reply URL to https://apps.usw2.pure.cloud instead of login.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: SSO integeration

    Posted 04-10-2024 01:28
    No replies, thread closed.

    HI Robert

    Yes I am in East region .



    ------------------------------
    Tapas Rana
    Pegasystems Inc
    ------------------------------

    Original Message


  • 4.  RE: SSO integeration

    Posted 04-10-2024 01:33
    No replies, thread closed.

    Hi Robert

    Its working now after setting up custom setting from Azure side .

    But we are seeing one unexpected behavior.

    we are using incognito mode , and logging to Pega crm where we are logging in the agent .

    when we try fro SSO login it  is not redirecting to idp url so entering sso credentials.



    ------------------------------
    Tapas Rana
    Pegasystems Inc
    ------------------------------

    Original Message


  • 5.  RE: SSO integeration
    Best Answer

    Posted 07-02-2024 16:14
    No replies, thread closed.

    Hello Tapas, 

     

    In response to the new behavior you are seeing. This is generally due to a configuration issue either on the identity provider side or in Genesys cloud the redirect is not working correctly.  If you have double checked both IDP and Genesys to make sure the redirect is correct. Then you will need to work with customer care and provide them verbose console logging as well as network har logging. 

     

    If you need guidance opening a case with care please look at the following:

    How to open a ticket with customer care:

     

    If you need direction to creating a ticket with customer care.

     

    Login in to "My Support Portal":

    Core and Satellite AWS regions:

    https://genesys.my.site.com/customercare/GenesysCommunityLogin

     

    FedRamp:

    https://genesys-gov.my.site.com/customercare/GenesysCommunityLogin

     

    Please note that you must be a designated contact for the org to contact GC Customer Care.

    https://help.mypurecloud.com/articles/contact-genesys-cloud-care/

     



    ------------------------------
    Cameron Tomlin
    Genesys - Employees
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 6.  RE: SSO integeration

    Posted 07-02-2024 16:31
    No replies, thread closed.

    Tapas,

    On the IDP, make sure you are setting the correct region for the login.  If I remember, your ORG is in US-West, so use https://login.usw2.pure.cloud.  Also, in the IDP, set the redirect URL to https://apps.usw2.pure.cloud.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


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