Genesys Cloud - Main

Hello all,

 when logging-in in Genesys using SSO we can see the lifetime of the token is set to 8 days. This means the agents only have to relogin every 8 days. Is there a way to reduce this timeout? We would like to force agents to re-login every 12 hours. 

 we don't want to activate the inactivity timeout in Genesys since this would affect the wallboards also which do not use SSO.

Regards,

Mihai

Hello Mihai, 

What you're seeing is expected behavior. The 8-day SSO session lifetime in Genesys Cloud isn't something you can directly change within the platform. Once Genesys validates the SAML response from your identity provider, it manages the session internally, and that default duration is fixed. It's also worth noting that the token settings you might see in Genesys (like the 5-minute to 2-day range) only apply to OAuth and API tokens, not SSO logins, so they won't help here.

The best place to look for more control is on your identity provider side, where you may be able to enforce shorter session durations or require more frequent re-authentication.

Hope this helps!