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  • 1.  STA Topics - Can we change the language once a topic is published

    Posted 10-08-2025 19:51
    No replies, thread closed.

    Hi community,

    Hoping to get some help with topics. We have a couple of topics published with an incorrect language that are not tracking. I tried to edit the language field (image below) but it is greyed out. Is there a trick to let me change the language setting or do I have to delete this topic completely and recreate it from scratch?  

    Cheers


    #Reporting/Analytics

    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------


  • 2.  RE: STA Topics - Can we change the language once a topic is published
    Best Answer

    Posted 10-09-2025 04:37
    No replies, thread closed.

    Hi Deepa,

    No, you cant change the language once you have saved it, but you can use the Copy button to create a new version where you can select the language



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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  • 3.  RE: STA Topics - Can we change the language once a topic is published

    Posted 10-09-2025 04:41
    No replies, thread closed.

    Hi Samuel,

    Thanks for the copy button trick. I missed that. It will save time with copying across the phrases.


    Cheers,



    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------

    Original Message


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