Hello @Al Maatouk,

I see the screenshot shows only 1 day, does the forecast you used to generate these requirements have at least 1 week with data? 

yes, I do. That is how it is generating. No data

Hello @Al Maatouk,

I see the screenshot shows only 1 day, does the forecast you used to generate these requirements have at least 1 week with data? 

Are the interactions for this PG being routed through Genesys or are you importing the historical data?

yes, I do. That is how it is generating. No data

Hello @Al Maatouk,

I see the screenshot shows only 1 day, does the forecast you used to generate these requirements have at least 1 week with data? 

They are being routed through Genesys, this department I created in WFM new, but they have been live with Genesys for several months. There call volume is low, do this matter? 

Are the interactions for this PG being routed through Genesys or are you importing the historical data?

yes, I do. That is how it is generating. No data

Hello @Al Maatouk,

I see the screenshot shows only 1 day, does the forecast you used to generate these requirements have at least 1 week with data? 

They are being routed through Genesys, this department I created in WFM new, but they have been live with Genesys for several months. There call volume is low, do this matter? 

Are the interactions for this PG being routed through Genesys or are you importing the historical data?

yes, I do. That is how it is generating. No data

Hello @Al Maatouk,

I see the screenshot shows only 1 day, does the forecast you used to generate these requirements have at least 1 week with data? 

Hello @Al Maatouk,

I see the screenshot shows only 1 day, does the forecast you used to generate these requirements have at least 1 week with data? 

@Belinda Herrera I have seen similar outputs in my testing of Staffing Requirements.   In the first screen shot, on the right hand side, the planning group has an alert instead of an Avg FTE.   When you hover over the alert, it says please select a forecast with sufficient historical data.   In my sand box that has similar low volumes, I have run forecasts of 1, 2, 16, and 104 weeks, and it still generates those error types.  But when I run the same test in a client environment whom takes about 900 calls a day, I don't get the same error alerts.

Can you give some insight into what the minimum data would be?  None of the knowledge articles provide such information.

Hello @Al Maatouk,

I see the screenshot shows only 1 day, does the forecast you used to generate these requirements have at least 1 week with data? 

@Al Maatouk and @Russell Donald.  In order for the staffing requirements to generate there must be at least 1 week's worth of historical data in Genesys Cloud (not imported data) that has the interval volume, AHT, and agent staffed time.  If the volume is low and there are many intervals where there are no calls that might be causing an issue potentially.  I'll need to confirm this and investigate what else could be causing this issue.  I will post another response here as soon as I gather additional information. 

Thank you,

@Belinda Herrera I have seen similar outputs in my testing of Staffing Requirements.   In the first screen shot, on the right hand side, the planning group has an alert instead of an Avg FTE.   When you hover over the alert, it says please select a forecast with sufficient historical data.   In my sand box that has similar low volumes, I have run forecasts of 1, 2, 16, and 104 weeks, and it still generates those error types.  But when I run the same test in a client environment whom takes about 900 calls a day, I don't get the same error alerts.

Can you give some insight into what the minimum data would be?  None of the knowledge articles provide such information.

Hello @Al Maatouk,

I see the screenshot shows only 1 day, does the forecast you used to generate these requirements have at least 1 week with data?