Diane, in the interim using API's there is a way to evaluate external work. Please see the attached PDF.
------------------------------
Mark Fagus
Senior Global WEM Business Specialist
------------------------------
Original Message:
Sent: 06-23-2025 11:58
From: Diane Haluszka
Subject: Standalone Evaluations
Amazing, thank you. Just voted!
------------------------------
Diane Haluszka
AD, Performance Excellence Internal Operations
Original Message:
Sent: 06-23-2025 11:49
From: Samuel Jillard
Subject: Standalone Evaluations
Hello Diane,
It isnt currently possible without being tied to an interaction, but there is already an idea on the Genesys Cloud Product Ideas Lab: Ability to Create an Adhoc Evaluation Instance independently from an Interaction. I recommend voting for the idea and adding your use case, so that it can be considered by the Product Management team.
------------------------------
Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
Original Message:
Sent: 06-23-2025 10:50
From: Diane Haluszka
Subject: Standalone Evaluations
Morning all!
Trying to see if the platform will allow me to create an evaluation that is not tied to a call. I can create the scorecard, but I am unable to successfully execute the evaluation without a call. Is this not possible?
#QualityManagement
------------------------------
Diane Haluszka
AD, Performance Excellence Internal Operations
------------------------------