pvillegasm | 2023-08-15 21:54:05 UTC | #1
As an agent on a call (or other interaction type like chat), is it possible to start a new interaction with the customer that I am currently engaged with? I know this functionality can be currently accomplished in the Genesys full client by by clicking the + button next to the contact being interacted.
Im wondering if the same functionality can be accomplished with the Embeddable Framework.
Thanks
system | 2023-09-14 21:54:35 UTC | #2
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