Genesys Cloud - Main

Hi,

The customer want the incoming calls to be recorded automatically only after the calling party (customers) hear a message like (please note that this conversation will be recorder...erc)

I have added "Enable Participant Recording" blcok after this announcement, to record only from here, but when we go to the interaction after the call finished, we can hear the entire conversation

Please any idea of how to achieve this ?

Thank you in advance.
#PlatformAdministration
#QualityManagement
#Telephony
#Unsure/Other

Note that you have to modify the Architect Inbound Call flow with an Enable Participant Recording action. It only works with inbound calls:

https://help.mypurecloud.com/articles/enable-line-recording/

https://help.mypurecloud.com/articles/enable-participant-recording-action/

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George Ganahl CCXP, GCA
Principal Program Manager
Genesys
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On your trunk, is Consent Required enabled?  It's under the media section.

If Line Recording is enabled & Consent Required is disabled, we record all calls and the Enable Participant Recording action has no effect.
If Line Recording is enabled & Consent Required is enabled, we will begin recording after the Enable Participant Recording action is executed.
If Line Recording is disabled, we don't record any calls and the Enable Participant Recording action has no effect.

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Melissa Bailey
Genesys - Employees
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Thank you George and Melissa, it is very clear now

I have to enable Consent Required and Line recording to make ''Enable Participant Recording" action working

Thank you again for your time

Regards

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Oudderhem Mostafa
Coverage-Communication
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Original Message:
Sent: 01-02-2019 11:15
From: Melissa Bailey
Subject: Start recording the interaction only after "an announcement"

On your trunk, is Consent Required enabled?  It's under the media section.

If Line Recording is enabled & Consent Required is disabled, we record all calls and the Enable Participant Recording action has no effect.
If Line Recording is enabled & Consent Required is enabled, we will begin recording after the Enable Participant Recording action is executed.
If Line Recording is disabled, we don't record any calls and the Enable Participant Recording action has no effect.

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Melissa Bailey
Genesys - Employees
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