Hello Julie,
This issue might require a ticket to Customer Care, as they will need to review console and network logs and look at what's going on under the hood.
Also looking at the documentation I would say this definitely needs to get to Care, it looks like there maybe something wrong with the auth which cannot be investigated further in a community forum for security reasons.
Let me know if you open a case with Care or if you found the solution another way.
Cheers,
------------------------------
Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
------------------------------
Original Message:
Sent: 07-31-2024 14:03
From: Julie Chen
Subject: Static link
I am working on pulling report data from a static link to serviceNow, and I implemented it in serviceNow. I referred the link Generate static link - Genesys Cloud Resource Center (mypurecloud.com), I got error 400, and the error message is "Only one auth mechanism allowed; only the X-Amz-Algorithm query parameter, Signature query string parameter or the Authorization header should be specified</Message><ArgumentName>Authorization</ArgumentName><ArgumentValue>Bearer <accessToken> ....". Any ideas? What should I do to solve it?
Thank you!
#API/Integrations
#Reporting/Analytics
#Security
------------------------------
Julie Chen
------------------------------