Genesys Cloud - Main

I am working on pulling report data from a static link to serviceNow, and I implemented it in serviceNow.  I referred the link Generate static link - Genesys Cloud Resource Center (mypurecloud.com), I got error 400, and the error message is "Only one auth mechanism allowed; only the X-Amz-Algorithm query parameter, Signature query string parameter or the Authorization header should be specified</Message><ArgumentName>Authorization</ArgumentName><ArgumentValue>Bearer <accessToken> ....". Any ideas? What should I do to solve it?

Thank you!

#API/Integrations
#Reporting/Analytics
#Security

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Julie Chen

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Hello Julie, 

This issue might require a ticket to Customer Care, as they will need to review console and network logs and look at what's going on under the hood. 

Also looking at the documentation I would say this definitely needs to get to Care, it looks like there maybe something wrong with the auth which cannot be investigated further in a community forum for security reasons. 

Let me know if you open a case with Care or if you found the solution another way. 

Cheers,  

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Cameron Tomlin
Online Community Manager/Moderator
Genesys - Employees
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