Genesys Cloud - Main

Just this month we've started hearing customer voicemail messages that all have the exact same sounding static/interference. This was not observed prior to this month. This seems to be occurring when we are dialing out predictively. It is odd, because we are only hearing the static on voicemail connections, never on a live party. Has anyone else had this issue and if so, did you figure out what caused it and how to fix it? Thank you. 

#Outbound

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Nettie B Roe
Telecommunications Tech
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We actually just had our first live party static call and it was very strange in that if you listened closely, it almost sounded like there was another call overlapping with the agent's call. Like you could almost make out words in the static. And again, this just started a little over a week ago. 

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Nettie B Roe
Telecommunications Tech
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Hello Nettie,

That certainly does sound odd. I checked internally and I'm not aware of anything like that happening across the platform.

I would recommend reaching out to Product Support so that they can take a look at this one on the back end. Please share your case number so that I can monitor this on my end as well.

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Jason Kleitz
Online Community Manager/Moderator
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Original Message:
Sent: 08-25-2025 11:12
From: Nettie B Roe
Subject: Static Voicemails

We actually just had our first live party static call and it was very strange in that if you listened closely, it almost sounded like there was another call overlapping with the agent's call. Like you could almost make out words in the static. And again, this just started a little over a week ago. 

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Nettie B Roe
Telecommunications Tech
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My case number is 0003841405. I have asked the supervisors that have agents reporting static calls to have their agents log out, clear their Chrome browser history, and reboot their computers. 

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Nettie B Roe
Telecommunications Tech
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Original Message:
Sent: 08-25-2025 11:48
From: Jason Kleitz
Subject: Static Voicemails

Hello Nettie,

That certainly does sound odd. I checked internally and I'm not aware of anything like that happening across the platform.

I would recommend reaching out to Product Support so that they can take a look at this one on the back end. Please share your case number so that I can monitor this on my end as well.

------------------------------
Jason Kleitz
Online Community Manager/Moderator
------------------------------


Original Message:
Sent: 08-25-2025 11:12
From: Nettie B Roe
Subject: Static Voicemails

We actually just had our first live party static call and it was very strange in that if you listened closely, it almost sounded like there was another call overlapping with the agent's call. Like you could almost make out words in the static. And again, this just started a little over a week ago. 

------------------------------
Nettie B Roe
Telecommunications Tech